Support

Answers to common questions, and how to reach us.

Getting started

How do I try the app without typing everything in?

Each module has sample data. Tap Load Sample Data on the module’s empty screen, or open the Sample Data menu in its toolbar. Sample records are labelled “Sample”. To remove them, choose Sample Data › Remove Sample Data; your own records are not changed.

Can I hide the modules I don’t use?

Yes. In Settings › Modules, turn a module off. It disappears from navigation and its notifications stop. Its records are kept, and export and erase still include them. At least one module stays shown.

Does Letmark need an account?

No. There is no sign-in. Your records stay on your device.

Can I use it on more than one device?

Version 1.0 keeps your records on the device where you enter them; Settings shows “Stored on this device only”. Your subscription works on all your devices signed in to the same Apple Account. To move records, use Export Everything to keep a copy.

Subscription

What does Letmark Pro cost?

US$19.99 a month or US$179.99 a year, each with a 14-day free trial for eligible new subscribers. Prices in other countries are shown in the App Store. One subscription unlocks Deals, Leases and Renewals.

How do I cancel?

In the app, open Settings › Subscription › Manage Subscription. You can also cancel in your Apple Account’s subscription settings. Cancel at least 24 hours before the end of the current period to avoid the next charge.

I bought a subscription but the app is read-only.

Open Settings › Subscription and tap Restore Purchases. Make sure you are signed in to the App Store with the Apple Account you used to subscribe.

What happens to my records if my subscription ends?

You keep read-only access to everything you created, in every module. Show Proof still works in Renewals, and you can still export or erase your data. Subscribe again to edit.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Reminders and notifications

I am not getting reminders.

Check that notifications are allowed for Letmark in your device’s Settings; Settings › Notifications in the app shows the current state and links there. Also check that the module is shown in Settings › Modules, because hidden modules send no notifications. Overdue items always show in the app, whatever the notification settings.

Why do notifications show so little?

To keep details off your lock screen, lease notifications show only a count, and Renewals notifications show only the obligation’s title. Reference numbers and documents never appear in notifications.

Does Letmark send reminders to other people?

Only when you do it. Send Reminder… on an obligation opens Mail or Messages with a pre-written text. Nothing is sent until you tap Send.

Your data

How do I back up or export my records?

Settings › Your data › Export Everything creates one ZIP file with every record of every module and all attached documents. Save it or share it from the sheet that opens.

How do I erase everything?

Settings › Your data › Erase All Data. Type ERASE to confirm. This deletes every record and document of every module, every pending notification and every Spotlight item. Calendar events that Letmark added must be deleted in the Calendar app, because the app has write-only access to your calendar.

How do I keep others out of the app?

Turn on App Lock in Settings › Privacy. Letmark then asks for Face ID, Touch ID or your device passcode each time it opens.

Module notes

• Deals: tap the info button next to any result to see its formula and the numbers it used. Results are estimates only, not financial advice.
• Leases: CSV import needs columns for unit, start date, end date and rent. Tenants can be separated with “;” or “&”. Files are limited to 20 MB and 5,000 rows, and an import saves all rows or none.
• Renewals: documents can be up to 25 MB each. On Mac, attach documents with Attach File…; the document scanner is on iPhone and iPad.
• Mac: letters and reminders to other people are sent through the share sheet, which offers Mail, Messages and other services.

Contact

Write to support@eonix.lk.

When you write, please include the app version from Settings › About, and your device and system version. Do not send screenshots that show other people’s details or your documents.

To report a security or privacy problem, write to the same address and mark it “Security”. Please do not publish the details until a fix has shipped.